![]() ![]() Please mark the box and any shipping forms as "Returning Goods / Return." Refunds can only be issued to the original method of payment. When sending an item back please enclose a note with your order number (which can be found on your order confirmation), your email address and whether you would like a refund or credit. Nothing should be able to move or touch within the box. No goods that are returned broken or damaged are accepted - please pack carefully. A potential devaluation of price may be returned to the buyer. If the returning product has been used a concrete evaluation of the actual value and whether it can be resold to another buyer must be processed. We do not cover the cost of returning goods. If you are, for any reason, unsatisfied with your purchase you have the right to return the goods within 14 days of delivery at your own expense. Should there be a major difference in any shipping price charged and the actual cost, the remaining amount will be refunded to your payment method. *UK Customers: click here for new Brexit related importing procedures.Ĭanada, Mexico, continental United StatesĮstimated delivery: 4-7 business days after shippingĪfganistan, Argentina, Australia, Bahrain, Bangladesh, Bhutan, Brazil, Egypt, Philippines, UAE, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Lebanon, Malaysia, Myanmar, New Zealand, Nigeria, Oman, Pakistan, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, ThailandĮstimated delivery: 5-9 business days after shippingĮstimated delivery: 5-10 business days after shipping Italy, England*, Wales*, Scotland*, Estonia, Latvia, Liechtenstein, Lithuania Russia, Albania, Belarus, Bosnia & Herzegovina, Bulgaria, Iceland, Kosovo, Moldova, Montenegro, North Macedonia, Romania, Serbia, Ukraine Greece, Portugal, Spain, Northern IrelandĮstimated delivery: 2-5 business days after shippingĪndorra, Croatia, Czechia, Hungary, Poland, Slovakia, Slovenia, Turkey If you are ordering from Denmark / using a Danish address at checkout the pickup option should present itself at checkout.Įstimated delivery: 1-2 business days after shippingīelgium, Germany, Luxembourg, Netherlands, SwedenĮstimated delivery: 2-4 business days after shippingĪustria, Finland, France, Ireland, Monaco, Switzerland, Norway We aim to have all pickups ready by the next business day. Thanks for understanding.Ĭlick here for up-to-date opening hours and location. We are closed on most national holidays. We're still a small and independent company navigating some crazy times. We hope to offer free shipping again in the future, but just at the moment we simply can't afford it. Our only other option was to raise the prices of our items and we will do everything we can to prevent that from happening. we have decided to put a pause on free delivery. If you don't see your country listed below, reach out to the team at note on 'free' shipping: Due to the skyrocketing costs of production materials, electricity, packing materials, heating, electricity, etc. The prices will be reflected during checkout based on what you have in order. Our agreement with UPS does not involve flat rate shipping for some regions, but we do have reduced prices by KG. Tax is not included on any orders with a value of £135 and higher. Orders with a value of £135 and higher will be taxed on top of the listed price when the package reaches the UK. * UK Customers: Tax is included in the listed price when the order value is under £135. We are not responsible for these extra charges. It is your responsibility as a consumer to know the rules and fees put in place by your local government. Import fees, taxes, duties and additional handling fees may be charged to customers outside of the EU*. The prices below cover regular shipping costs. They do not cover the cost of importing goods into your home country. We appreciate and thank you in advance for your patience.ĭanish orders ship with GLS, everywhere else ships with UPS. The time between send-off and delivery also varies depending on the address you're having the package sent to. Orders may take longer to pack and ship during high traffic times like holidays and promotional periods (and pandemics). There are estimated shipping times ( starting after the items have left the studio) for each zone below. You will receive an order confirmation once your order is placed and a shipping notification when your order has shipped (or is ready for pickup). Under normal circumstances orders are packed and shipped out of our Copenhagen studio within 2-3 business days. While we understand that shipping costs can seem high, we hope the speedy and safe delivery of your items is worth the price! We happily ship our products to every corner of the globe directly from our studio in downtown Copenhagen, Denmark.
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